We hope you are delighted with your purchase. In the unlikely event you are not perfectly satisfied, we are able to offer you a full refund or exchange for your online purchase providing you notify us in writing within seven days of receipt of the goods and the jewellery is returned to us packaged in the condition that it was sold; therefore undamaged, unworn and in its original packaging. The security tag must be attached and complete as we cannot accept the return of any items if this has been tampered with in any way or if it has been removed. Please note original shipping charges will not be refunded only the value of the goods returned in the correct condition.
Please contact us first by email at firstname.lastname@example.org if you wish to arrange a refund or exchange clearly stating the reason for return. When posting back your goods we recommend that you use a recorded delivery service for your own protection. Please note we are unable to refund any postage and packaging charges incurred by the customer for returning the goods to us, nor any taxes and duties.
Once the goods have been delivered they will be held at your own risk and Sweet Pea Jewellery will not be liable for their loss or damage.
We regret that we unable to accept refunds or exchanges for any items that have been engraved or specially made or altered to your specifications.
Sweet Pea Jewellery cannot be held liable for items lost, damaged or delayed in transit.