Delivery & Returns


UK delivery options

UK and Northern Ireland

UK standard Postage and Packaging is £10 via Royal Mail Special Delivery, which is guaranteed to arrive the next day after posting. A signature will be required upon delivery to avoid being held by Royal Mail and rearranging delivery.

UK Next Day Delivery is £20 via UPS.

Orders must be placed by 12 noon Monday to Friday and this shipping method is only applicable to items in stock (not on made to order items). Your package will require a signature upon delivery otherwise it will be held by UPS and you will need to rearrange delivery. 

International delivery options

Europe & International

All international orders will be sent by Fedex only which may take up to 3 working days to arrive from the time of despatch depending on the destination.

We currently only offer international standard trackable Royal Mail shipping to Japan. This can take 5- 10 business days.

International delivery is the responsibility of Fedex and the local postal provider in the destination country and Sweet Pea Jewellery cannot be held responsible for any delays caused to the service or customs checks.  Any customs charges/import taxes & duties are the sole responsibility of the customer. 

Collecting your order

Select 'Pick Up' when checking out online, if you'd prefer to drop by to collect your purchase during our opening hours. 

If you are local and require an item urgently and it is in stock we may be able to arrange a same-day courier for an additional charge.  Please call us on 020 7449 9292.

Tracking your order

You will recive a tracking number once your order has been shipped.

Sweet Pea Jewellery cannot be held liable for items lost, damaged or delayed in transit.

Packaging & Gifts

All Sweet Pea jewellery will be carefully packaged and each item will be presented in a branded box or satin pouch for safe-keeping. 

Order paperwork will be enclosed in with the item, if you are sending a gift and would prefer the paperwork is not enclosed and a personalised gift message added instead, please email your request or adda note to your order.

Extra delivery information

Once you have submitted your online order we will email you as soon as possible to acknowledge receipt of your order.  This email is not an order acceptance from us and at this stage no contract is formed between us.

Once your order has been despatched we will send you a confirmation email, which constitutes a formal acceptance of your order, and this will form a binding contract between us.

We aim to despatch your order within seven working days from the receipt of your order and once payment has been approved, subject to availability. However, some items are made to order and may take up to four weeks to despatch. If there is any particular delay we shall notify you by email and you shall have the right to cancel your order, or have a replacement item sent instead.

Once the goods have been despatched to you they become your property.

We reserve the right to refuse or cancel any order.

Returns & Repairs

Returning an item

We hope you are delighted with your purchase. In the unlikely event you are not perfectly satisfied, we are able to offer you a full refund or exchange for your online purchase providing you notify us in writing within seven days of receipt of the goods and the jewellery is returned to us packaged in the condition that it was sold; therefore undamaged, unworn and in its original packaging.

The security tag must be attached and complete as we cannot accept the return of any items if this has been tampered with in any way or if it has been removed.   

When posting back your goods we recommend that you use a recorded delivery service for your own protection. Please note we are unable to refund any postage and packaging charges, nor any tax and duties incurred.

Please contact us first by email at if you wish to arrange a refund or exchange clearly stating the reason for return. 

Customised items

We regret that we unable to accept refunds or exchanges for any items that have been engraved or specially made or altered to your specifications.

Lost jewellery

Once the goods have been delivered they will be held at your own risk and Sweet Pea Jewellery will not be liable for their loss or damage.

Sweet Pea Jewellery cannot be held liable for items lost, damaged or delayed in transit.


We offer a free repair service in the unfortunate event of a breakage. Please contact us detailing the issue before sending the item back.  However, if we feel that the damage is not through the fault of Sweet Pea Jewellery we will ask for a small payment to cover the cost of the repair (a quote can be given after we have assessed the damage and cost of repair).

Please note normal delivery charges will apply for any repairs.  

If you have any questions concerning sizing or repairs please contact us at