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Sweet Pea Jewellery Terms & Conditions

Ordering Online

Once you have submitted your online order we will email you as soon as possible to acknowledge receipt of your order. This email is not an order acceptance from us and at this stage no contract is formed between us.

Once your order has been despatched we will send you a confirmation email, which constitutes a formal acceptance of your order, and this will form a binding contract between us.

We aim to despatch your order within seven working days from the receipt of your order and once payment has been approved, subject to availability. However, some items are made to order and may take up to four weeks to despatch. If there is any particular delay we shall notify you by email and you shall have the right to cancel your order, or have a replacement item sent instead. Once the goods have been despatched to you they become your property. We reserve the right to refuse or cancel any order.


If the goods delivered to you are not the correct items you ordered or are defective or damaged we shall have no liability to you unless you notify us within seven days of delivery of the said goods.

You must comply with, and observe all applicable legislation and regulations, including obtaining any relevant import permits to purchase goods from our site. We accept no liability for any goods purchased by you in respect of any local laws regarding the import of any goods you purchase from us.

Whilst we make every effort to ensure our Website is accurate, current, complete and error free as possible, unless we are at fault we are not liable for any inaccuracies or errors which are beyond our reasonable control.

We cannot guarantee that colours will be rendered correctly on different computer monitors. Any product dimensions supplied are for guide purposes only and are intended to give an approximate indication of size. All items of Sweet Pea jewellery have been individually and skillfully handcrafted using natural materials and therefore slight variations in colour, shape and size may occur within the products displayed on the Website. This is not a fault with the product but a natural characteristic of the design which is beyond our control.

We recommend you contact us prior to placing an order on the Website if you have any questions about our products.


All our prices are listed in British Pounds Sterling and payment can only be accepted in British Pounds Sterling. Our prices are correct at the time of publication and goods are charged at the price shown on the website at the time of ordering. All prices are inclusive of VAT.

If goods you have ordered are unavailable at the price or conditions shown, you will be notified as soon as psossible.


If we have published any information incorrectly including pricing or other relevant information regarding jewellery descriptions or delivery times, or any other information, we reserve the right to cancel your order. We will do so by notifying you by email and you shall have the right to reconsider placing your order again, after being supplied with the correct information. We shall at the point of cancellation refund any sum taken from your credit card as soon as possible, and within 30 days of your order. In any event we shall not be liable for any disappointment suffered, nor any further compensation.


Please contact us with any comments or suggestions regarding our website and service. We always aim to provide the best possible customer service at Sweet Pea Jewellery and we welcome your feedback. We aim to reply to your emails and telephone calls as promptly as possible.

You can contact us by:
Post: Sweet Pea, 77 Gloucester Avenue, London NW1 8LD
Telephone: +44 20 7449 9292


These terms and conditions listed above form the entire agreement between us Sweet Pea Jewellery and you the customer. We shall not be in breach of these terms and conditions if any delay or failure is due to circumstances beyond our control; such as fire, industrial action, the breakdown of systems or network disruption, flood, accident, fire or explosion.
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Sweet Pea Boutique: 77 Gloucester Avenue, Primrose Hill, London NW1 8LD · tel: +44 (0)20 7449 9292
© 2019 Sweet Pea Fine Jewellery. All rights reserved. Disclaimer