Once you have submitted your online order we will email you as soon as possible to acknowledge receipt of your order. This email is not an order acceptance from us and at this stage no contract is formed between us.
Once your order has been despatched we will send you a confirmation email, which constitutes a formal acceptance of your order, and this will form a binding contract between us.
We aim to despatch your order within seven working days from the receipt of your order and once payment has been approved, subject to availability. However, some items are made to order and may take up to four weeks to despatch. If there is any particular delay we shall notify you by email and you shall have the right to cancel your order, or have a replacement item sent instead.
Once the goods have been despatched to you they become your property.
We reserve the right to refuse or cancel any order.
UK and Northern Ireland
UK standard Postage and Packaging is £10 via Royal Mail Special Delivery, which is guaranteed to arrive the next day after posting. Your package will require a signature upon delivery otherwise it will be held by Royal Mail and you will need to rearrange delivery. Please note with continuing postal strikes delivery times will vary and unfortunately are out of our control.
UK Next Day Delivery is £20 via UPS. Orders must be placed by 12 noon Monday to Friday and this shipping method if only applicable to items in stock (not on made to order items) Your package will require a signature upon delivery otherwise it will be held by UPS and you will need to rearrange delivery.
If you prefer another method of postage please contact us on 020 7449 9292.
If you require an item urgently and it is in stock we may be able to arrange a same-day courier for an additional charge. Please call us on 020 7449 9292.
Alternatively you can select 'Pick Up' when checking out online, if you'd prefer to drop by to collect your purchase during our opening hours.
Europe & International
All international orders will be sent by Fedex only which may take up to 3 working days to arrive from the time of despatch depending on the destination.
International delivery is the responsibility of Fedex in the destination country and Sweet Pea Jewellery cannot be held responsible for any delays caused to the service or customs checks. Any customs charges/import taxes & duties are the sole responsibility of the customer.
All Sweet Pea jewellery will be carefully packaged and each item will be presented in a pink box with a Sweet Pea satin pouch for safe-keeping. A Sweet Pea carrier bag will also be included with each order.
We hope you are delighted with your purchase. In the unlikely event you are not perfectly satisfied, we are able to offer you a full refund or exchange for your online purchase providing you notify us in writing within seven days of receipt of the goods and the jewellery is returned to us packaged in the condition that it was sold; therefore undamaged, unworn and in its original packaging. The security tag must be attached and complete as we cannot accept the return of any items if this has been tampered with in any way or if it has been removed.
Please contact us first by email at firstname.lastname@example.org if you wish to arrange a refund or exchange clearly stating the reason for return. When posting back your goods we recommend that you use a recorded delivery service for your own protection. Please note we are unable to refund any postage and packaging charges, nor any tax and duties incurred.
Once the goods have been delivered they will be held at your own risk and Sweet Pea Jewellery will not be liable for their loss or damage.
We regret that we unable to accept refunds or exchanges for any items that have been engraved or specially made or altered to your specifications.
Sweet Pea Jewellery cannot be held liable for items lost, damaged or delayed in transit.